You simply navigate on the left corner of the Haute Afrika website and scroll down until you get to account and click on account, from there it will take you to a new page where you have to enter your login details and if you want to register you click on create one and then create an account with Haute Afrika.
You will receive a confirmation email after you place an order on our website and online deliveries take 3-5 working days to arrive after the date when the order was placed. Furthermore, once your order has been given to the delivery people, the client will be emailed their waybill number which they can use to track their order.
If your order is damaged when it arrives, please courier back the items within 5 days of purchase for returns that need to be exchanged and for a refund it will take 15 days. For more information please refer to the Returns and Refunds FAQ’s.
Online orders take 3-15 working days after the date the order was placed, custom orders might take longer depending on complexity of outfit ordered.
We want all our customers to be happy with our products and therefore if the customer is not happy with the order , they can courier it back to us on our address or they can bring it to the store and we will make a new order for them , or give a refund if the item meets our refund criteria.
Yes, unfortunately all couriers are paid for, unless if we are having a free courier/ shipping sale.
The Haute Afrika browser is accessible on any browser including Google chrome and Internet explorer or any other browser from any other country. If you are having trouble accessing the website, clear your browser cache and try again.
Returns and Refunds FAQ's
Our refunds are done via eft , bank transfer or paypal. One will only qualify for a refund after providing a proof of purchase and there is a defect on the product received. Please note that; for items that being returned for a wrong size they can not be refunded but an exchange for either a bigger or smaller size will be made.
Couriers/ shipping fees do not get refunded.
For a product to be eligible for a return, it must not be worn, used or washed and in the same condition in which it was received by the customer.
Once a customer informs management about the items that need to be returned due to defects or any other reason and management approves of the return, the customer will be sent a return form and then they courier back the damaged products back to us and we either make them a new order or we refund them their money accordingly with what the customer wants.
Our delivery agents are not authorised to accept goods return on delivery, unless if the client personally approaches them as a client not
representing Haute Afrika. Alternatively, the client can use any other courier to courier back their goods back to us.
If the client has a quality issue, they contact the shop and a consultant will be available to assist them on how to about the process of resolving the problem.
No, we do not accept Gift cards for security reasons
You can pay for your order with a Mastercard or Visa card or credit card.
No there is no check out limit. One is free to order to any value they are content with.
Yes! We use the highest standard of encryption when passing payment information between your devise and our website. In addition, credit card details used for payment on our website are handled according to international best-practise standards with key data removed and encrypted do not record or retain any pin or CVV numbers which are used for authentication of your card.
You can pay with your Mastercard/Visa card or credit card. Unfortunately, we do not accept American Express or Diner’s club card.
Yes, our payment processor accepts a non-South African credit card; you will automatically be billed on your credit card statement with the equivalent value in your currency.
No, we are only able to accept card payments via our website or instore. You can use the following South African cards Mastercard and Visa.
Not yet, we will be introducing other payment methods as soon as we can.
Unfortunately, we do not accept Diners club card or American Express card online. This is because the cards they do not operate with a 3D secure (one-time pin process that verifies many other cards like Visa/ Mastercard). 3D Secure is the best practise in e-commerce, and as we are constantly working on creating a safe online experience for our shoppers, we must insist on 3D secured cards.
Contact Us FAQ's
If a customer would like to enquire about their order or they have a query they can give us a call on +27 76 279 2367 or email us on firstname.lastname@example.org
We try to acknowledge all email and contact requests via the website within 48 hours. For a quicker resolution you can contact us on 079 665 4453 or a client can set an appointment and visit our headquarters on the following address:
We do our best in ensuring that we have available stock on hand offered on our online store. The website is updated regularly, and we monitor stock of our products closely. However, despite our efforts, sometimes we will not be able to deliver certain items on time and in such instances, products take more time than the allocated time, but the client is advised soon after the purchase has been made.
On our website all the items sold have different sizes, when a client clicks on the size they want, the price complimentary to the size will pop as well.
Yes, one can place an order from anywhere in the world and we deliver everywhere.
If the order is successfully received by our system, the client will see a confirmation page. A confirmation email will be automatically sent to the client as well on the email address provided by the client giving the details of the order. The email serves as a confirmation that the order was received, the fulfilment of an order may be affected by the availability of the stock at hand in which case the client will be informed as soon as possible.
The client can order from our full range of products on our online store.
When an order is placed, the total amount of the products chosen will be automatically reserved from the account the client used. A client will receive a confirmation message once the money leaves their account.
Yes, all couriers are paid for.
An online order takes 3-15 working days to be delivered to the client on the address they provided unless advised otherwise.
Personal Details FAQ's
Yes. When we ask for personal information, we ensure that the information is protected and encrypted with the best encryption software in the industry- SSL (Secure Socket Layer).
Never. We are committed to protecting the confidentiality of our clients, your personal information such your address, name and phone number is the only one we share with our couriering company and, they sign non- disclosure document so as to not disclose your information to anyone.
We sturdily advise that you keep your login details and passwords private to avoid anyone login onto the website without your consent.
You may request a new password to be sent to you by clicking on “forgot password” on our website.